Field Services Manager
Camp Hill, PA Camp Hill, PA Full-time Full-time $45,000 - $50,000 a year $45,000 - $50,000 a year The Field Service Manager is responsible for managing a team of field service technicians providing service and support to customers in their respective fields.
This individual will be responsible for ensuring that the field technicians have the necessary tools, training, and support to provide excellent service and customer satisfaction.
The Field Service Manager will also be responsible for training, scheduling, and managing customer service and field technicians in order to ensure customer satisfaction and customer service excellence.
Essential Duties and Responsibilities Manage, train, and develop a team of field technicians in providing service and support to customers.
Develop customer service and technical service plans and objectives to ensure customer satisfaction and service excellence.
Establish and maintain relationships with customers, vendors, and other stakeholders.
Develop and implement field service policies and procedures to ensure customer satisfaction and service excellence.
Monitor customer service and field service technicians to ensure customer satisfaction and service excellence.
Ensure that all field service technicians have the necessary tools and training to provide service and support to customers.
Respond to customer inquiries and complaints in a timely and professional manner.
Maintain and update customer service and field service records.
Monitor and report on field service.
Skills and Abilities Required:
Must have availability for escalations in a 24/7/365 environment.
Must possess strong written and verbal skills.
Must be able to communicate at all levels, up to and including executive management.
Must be proactive and forward thinking.
Must have excellent attention to detail.
Strong and innovative approach to problem solving.
Excellent customer service skills and understanding of the customer's needs and expectations.
Education and Experience Required:
High School Diploma or equivalent experience 5
years of overall professional experience 2
years of experience supervising or managing/supervising field service personnel.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Camp Hill, PA 17011:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This individual will be responsible for ensuring that the field technicians have the necessary tools, training, and support to provide excellent service and customer satisfaction.
The Field Service Manager will also be responsible for training, scheduling, and managing customer service and field technicians in order to ensure customer satisfaction and customer service excellence.
Essential Duties and Responsibilities Manage, train, and develop a team of field technicians in providing service and support to customers.
Develop customer service and technical service plans and objectives to ensure customer satisfaction and service excellence.
Establish and maintain relationships with customers, vendors, and other stakeholders.
Develop and implement field service policies and procedures to ensure customer satisfaction and service excellence.
Monitor customer service and field service technicians to ensure customer satisfaction and service excellence.
Ensure that all field service technicians have the necessary tools and training to provide service and support to customers.
Respond to customer inquiries and complaints in a timely and professional manner.
Maintain and update customer service and field service records.
Monitor and report on field service.
Skills and Abilities Required:
Must have availability for escalations in a 24/7/365 environment.
Must possess strong written and verbal skills.
Must be able to communicate at all levels, up to and including executive management.
Must be proactive and forward thinking.
Must have excellent attention to detail.
Strong and innovative approach to problem solving.
Excellent customer service skills and understanding of the customer's needs and expectations.
Education and Experience Required:
High School Diploma or equivalent experience 5
years of overall professional experience 2
years of experience supervising or managing/supervising field service personnel.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Camp Hill, PA 17011:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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