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FT Member Services Specialist

SUMMARY
Performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
INCLUDES THE FOLLOWING; OTHER JOB-RELATED DUTIES MAY BE ASSIGNED
Attendance is an essential function of the job.
Greets members/customers in a pleasant, professional manner.
Distributes materials to member/customer such as Penn DOT products, maps, tour guides and destination brochures, etc.
Provides members with pertinent information regarding their membership, entitlements and benefit limitations including problem resolution.
Sells and processes different types of memberships; offer automatic credit card renewal option, order replacement membership cards and issue temporary membership cards; accept payments and issue receipts.
Offers and reserves automobile accommodations and book domestic land packages; maintain client files.
Sell Travel Store items, attraction tickets, financial services and products (foreign currency, pre-paid cards), Bonus Books, EZ-Passes, etc.
Takes photos for passports and International Driver's Permits.
Issues International Driver's Permits.
Performs title, license and notary transactions within the regulations and requirements of Pennsylvania State law.
Cross sells and refers all AAACP products and services, such as insurance, travel agency and VISA Member Rewards Card.
Attends staff meetings and trainings as required.
Maintains a professional, business relationship with all AAACP co-workers and employees.
Positively supports company initiatives, policies and procedures.
Provides superior service to our members/customers.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES
Ability to read a map
Solid knowledge of basic geography
Ability to communicate effectively
Basic computer skills
Possess attention to detail and ability to multi task
Effective sales skills
Education and Qualifications:
High school diploma or GED a must; one to two years of customer service experience; PA Notary Public Certification is desirable or must be able to obtain a PA Notary Public Certification within 4-9 months of hire.

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